We apologize for the disappointment and inconveniences you experienced during your stay at our hotel. Thank you for sharing your experience with us, and we apologize for any inconvenience caused. We genuinely value your patronage and would like to make things right. Your feedback is crucial to our improvement, and we hope you consider giving us another opportunity in the future to provide you with a better experience. We will review our procedures to ensure that we maintain the highest standards. Our culinary team strives to offer delicious and varied food options, and our housekeeping team works diligently to maintain clean and comfortable accommodations for our guests. Regarding the food and room cleanliness, we also take these concerns seriously. We are committed to ensuring that our guests have a pleasant and enjoyable stay, and we regret that we fell short of your expectations. We take your feedback seriously, and we are working on issue with the air conditioning and work to address it promptly. We understand the importance of a functional air conditioning system for a comfortable stay, and we apologize for any miscommunication or inconvenience you faced regarding this matter. In other words as hotel itss…ĭear Rafael I, We are deeply sorry for the negative experience you had during your stay. Besides all this animation is very entusiastic and make a big effort to create good environment and activities so kids can have a blast. I have pictures that proof all I exposed. If you wake up later than 8 and showed up in to the buffet the line is huge that why one day we have to iwent outside to have breakfast because of the line. Third all the buildings are under kind of partial renovations and the constructors went in to our balcony to work without our consent and remove part of the roof living all the mess over all our beach clothes, outdoor furniture and balcony floor till the next day when the cleaning lady came in to our room. That’s why and giving this 2 starts just for him. Aaron was our waiter every night ( we went 3 times) and his service and attention was outstanding. This restaurant was a pleasant experience. The service was very attentive and foof is pretty good. The online plattaform open at 9:00, how’s possible that at 9:01 am there wasn’t reservations available for italian or french restaurants ? The days we had very good luck we could reserve for japanese. Second point they have an online system to get reservations for specialty restaurants. Very sad situation because vacations are to have fun all day and quite rest during nights and that wasn’t possible due to this situation. Saying this we went in to near market and bought a fan. Even they change us in to another room the situation keeps the same then we figured out that that’s the way this place run. First night I couldn’t sleep and my 2 little kids got rash in all their bodies due to heat in our room. Our room temperature doesn’t went less than 26.5 during our 7 days. Barcelo Bavaro Palace All Inclusive Resortįirst the air conditioner barely works.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Centro de Estudios Universitarios Vizcaya de Las Americas Puerto Vallarta.Hotels near UNIVA Universidad del Valle de Atemajac Campus Puerto Vallarta.Hotels near Instituto Tecnologico Superior de Puerto Valarta.Hotels near Centro Universitario Une Ac Puerto Vallarta. Hotels near ITESM Instituto Tecnologico y de Estudios Superiores de Monterrey Sucursal Jalisco.Puerto Vallarta Hotels with Tennis Courts.Puerto Vallarta Hotels with Swim-up Bar.Spring Break Resorts in Puerto Vallarta.All Inclusive Resorts in Puerto Vallarta.All Inclusive Hotels in Puerto Vallarta.Adults Only and Adult Friendly Resorts Puerto Vallarta.Puerto Vallarta Hotels with Free Parking.Krystal Hotels & Resorts in Puerto Vallarta.InterContinental (IHG) Hotels in Puerto Vallarta.Tafer Hotels and Resorts in Puerto Vallarta.Crown Paradise Club Puerto Vallarta Pool.
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